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Course Overview
Business Process Analysis and Modelling (BPM) is a key enabler for business process improvement initiatives such as Business Process Reengineering (BPR), systems development, quality management, and continuous process improvement. This training equips participants with the knowledge and skills to analyze, model, and optimize business processes at both enterprise and detailed workflow levels. Delegates will learn how to create accurate process models that reflect reality, incorporate stakeholder requirements, and serve as a foundation for process improvement, cost reduction, and enhanced efficiency.
Course Objectives
By the end of this training program, participants will be able to:
Understand business processes and their components.
Apply process analysis concepts and techniques.
Define processes using Business Process Modelling Notation (BPMN).
Develop business process architecture.
Analyze process customer requirements.
Specify measures of business process performance.
Diagnose the health of business processes.
Apply process improvement techniques to transform business processes.
Course Audience
Business Managers
Business Process Analysts
Process Owners
Business and Systems Analysts
IT Professionals
BPM Project Leaders and Team Members
Quality Specialists
Course Methodology
Interactive Presentations: Short, focused sessions on BPM concepts.
Workshops & Exercises: Practical modeling and analysis exercises using BPMN.
Case Studies: Real-world examples for applying BPM techniques.
Group Discussions & Collaboration: Sharing insights, feedback, and problem-solving.
Hands-On Practice: Developing “as-is” and “to-be” process models.
Feedback & Coaching: Facilitator guidance to ensure correct application of techniques.
Course Outline
Day 1: Understanding Business Processes
Overview and key BPM concepts
Introduction to business processes and their types
Identifying and naming business processes
Analyzing components of business processes
Business process modeling concepts
Practical exercises in process analysis
Day 2: Developing Business Process Models using BPMN
Introduction to Business Process Modelling Notation (BPMN)
Mechanics of business process modeling
Modeling business process events
Representing branching and joining logic
Process patterns and basic BPMN elements
Practical BPMN modeling exercises
Day 3: Advanced Process Modelling Using BPMN
Extended BPMN elements
Developing hierarchical diagrams
Using pools and lanes
Handling process exceptions
Advanced practical modeling exercises
Day 4: Analyzing Business Processes
Introduction to business process architecture
Identifying and analyzing process customers and gaps
Challenging legacy business rules
Diagnosing process health
Process performance analysis
Identifying process enablers
Day 5: Improving Business Processes Using Models
Eliciting and discovering business knowledge
Identifying improvement opportunities using process models
Transitioning from “as-is” to “to-be” models
Describing improvements using process models
Implementing improved processes
Selecting appropriate modeling tools
Certificates
On successful completion of this training course, HighPoint Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.