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Managing Emotions & Evaluating Truthfulness
messages.course
Management & Leadership
Course Overview
It is well recognized that we do business with people we know, like, and trust. Whether you are a manager, negotiator, facilitator, or parent, developing emotional intelligence and interacting effectively with others is essential to building strong and lasting relationships.
In many interactions, individuals place too much emphasis on spoken words, which can sometimes result in misunderstandings or even relationship breakdowns. This program will equip you with the ability to read and evaluate others through both verbal and nonverbal behaviors, helping you assess credibility and detect possible deception.
In this Managing Emotions & Evaluating Truthfulness training course, you will go beyond analyzing words alone. You will learn to interpret all five core channels of communication while mastering your own emotions and effectively managing those of others.
Course Objectives
By the end of this training course, participants will learn to:
Recognise & manage your own emotions
Develop powerful strategies for building productive relationships
Identify hidden messages & deception in others
Enhance your ability to analyse verbal & nonverbal behavioural cues
Develop robust questioning strategies to elicit valuable information from others
Course Audience
This training course is suitable to a wide range of professionals but will greatly benefit:
All Professionals
Supervisors or Managers
Training Professionals
Any Professional who is required to negotiate for their organisation
Employees in any organisations whose role requires them to have a firm grasp of the truth
Course Methodology
comprehensive understanding of the subject matter through a variety of proven adult learning techniques and facilitation methods. The methodology incorporates interactive exercises, including case studies, group discussions, and practical applications.
The course is further enriched with unique content, featuring video examples of truth-tellers and deceivers in high-stakes contexts—such as international visa interviews, scientifically validated experiments conducted by Prof. Paul Ekman, and excerpts from corporate investment settings.
In addition, participants will take part in live practice sessions designed to develop knowledge, strengthen skills, and enhance application, with constructive feedback provided by Paul Ekman Approved Trainers.
Course Outline
DAY 1
Identifying Emotions & Self-awareness
Emotions Defined
Emotional Timeline
Automatic Appraisal System
Self-awareness / Management
Attentiveness
DAY 2
Identifying & Managing Emotions of Others
Components of Communication
The Face
Emotions & the Face
Subtle / Partial Expressions
Managing the Process
Preparation & Engagement
Evaluation & Learning
DAY 3
Understanding Deception and Credibility
Lies & Truth Defined
Psychological Model of Truth
Psychological Model of Lies
Thinking and Feeling
Attentiveness
DAY 4
Reading the Channels
Memory
Understanding Emotions
The Face
The Body
Verbal Style and Voice
DAY 5
Undertaking Analysis
Criteria Based Content Analysis
Context
Baseline
Managing the Process
Evaluation and Learning
Certificates
On successful completion of this training course, HighPoint Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.