Enhancing Human Resources With Artificial Intelligence (AI)
Course Overview
Course Objectives
- Identify HR processes suitable for enhancement through AI
- Build an AI-powered HR chatbot to address employee inquiries on policies and procedures
- Conduct HR-related text analysis from engagement surveys, grievance meetings, and interviews using sentiment analysis platforms
- Develop chatbots for automating responses to frequently asked employee questions about benefits and payroll
- Demonstrate the use of RPA platforms to automate sample HR communication tasks
Course Audience
- HR Managers and Specialists
- Organizational Development Professionals
- Recruitment and Talent Management Professionals
- HR Data Analysts
- IT Professionals supporting HR functions
- Executives and Decision-Makers
- AI and Automation Enthusiasts in HR
Course Methodology
- Interactive lecture-led sessions to introduce key concepts
- Group discussions and case studies for practical understanding
- Hands-on exercises with AI and RPA tools
- Role-playing and simulation of real HR scenarios
- Step-by-step guidance on building AI-powered HR chatbots and automating workflows
Course Outline
Day 1: Introduction to AI in HR
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Understanding AI and its impact on HR management
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Challenges of traditional AI-free HR processes
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Identifying HR processes suitable for AI enhancement
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Ethical considerations in AI applications for HR
Day 2: Building an AI-Powered HR Bot
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Definition and key features of AI-powered HR bots
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Defining chatbot objectives and understanding user needs
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Hands-on session: Designing a basic HR chatbot
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Enhancing functionalities for employee inquiries
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Testing, refining, and deploying a chatbot prototype
Day 3: Leveraging Sentiment Analysis in HR
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Understanding sentiment analysis and its applications in HR
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Platforms and tools for text sentiment analysis
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Hands-on exercises: Analyzing sample survey data and meeting transcripts
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Interpreting sentiment analysis outcomes
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Ethical considerations in sentiment analysis
Day 4: Developing Chatbots for FAQs
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Importance of FAQs in improving HR efficiency
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Designing chatbot workflows for frequently asked questions
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Enhancing chatbot responses with benefits and payroll information
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Hands-on session: Building a chatbot prototype for FAQ automation
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Integrating chatbots with existing HR systems
Day 5: Automating HR Tasks with RPA and Strategic Applications
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Introduction to Robotic Process Automation (RPA)
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Identifying HR tasks suitable for automation
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Overview of popular RPA platforms
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Hands-on session: Automating sample HR communication tasks
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Assessing, optimizing, and scaling RPA workflows
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Review of AI and RPA applications to enhance HR efficiency and employee experience
Certificates